Thank you for visiting our website, using our Web-based Apps, or interacting with us via email.

We understand that protecting the privacy of visitors to our website is important. That’s why we have taken the necessary steps to meet data privacy requirements. You can trust that we handle your personal contact information and connection data with care and in accordance with applicable laws, rules, and regulations which regulate the storage, processing, access, and transfer of such data.

This policy does not apply to personal information collected from offline resources and communications nor to third-party online resources to which our website or Web-based services may link. We only collect personally identifiable information about you if you choose to give it to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so.

Information Collected: There are two general methods used to collect information from you online:

1. Information We Obtain from You

Personally identifiable information: You can visit this website without providing any personal information. We may collect your personally identifiable information (such as name, address, telephone number, email address, or other identifying information) when you choose to submit it to us. We may also collect information that you provide by responding to our questions or surveys, online or via email.

Aggregate information: In some cases, we may remove personal identifiers from data you provide to us and maintain it in aggregate form. We may combine this data with other information to produce anonymous, aggregated, statistical information for various purposes including the improvement of our services.

2. Automatically Received Information

We will automatically receive certain types of information whenever you interact with us on our website or on our Web-based services, and in some emails we may send to one another. Automatic technologies and services we use may include, for example, server logs, IP addresses, cookies, and third-party application and content tools.

Your Choice

You have several choices regarding your use of our website and Web-based services. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our sites. If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will work to remove your information promptly; although, we may require additional information before we can process your request.


We use technology, rules, and security procedures to protect your personal information from unauthorized access, improper use, disclosure, loss, or destruction. To ensure the confidentiality of information from registered users of our Web-based services, we also use industry standard firewalls, encryption, and password protection. It is, however, your personal responsibility to ensure that the computer you are using is adequately secured and protected against malicious software, such as trojan horses, computer viruses, and worm programs. Without adequate security measures (e.g. secure web browser configuration, up-to-date anti-virus software, personal firewall software, and not using software from dubious sources), there is the risk that the data and passwords you use to protect access to your data could be disclosed to unauthorized third parties.

Data Sharing and Transfer

We may share personally identifiable information about you, if you choose to provide it, with various outside companies or agents who are doing technical maintenance or work on our behalf to help fulfill business transactions, such as providing customer service or sending communications about our services. We may also share personally identifiable data with our company's subsidiaries and affiliates. All of these companies and agents are required to comply with our privacy policies.

We may also disclose personally identifiable information in connection with the sale, assignment, or other transfer of the business of the website or our Web-based services to which the data relates; to respond to requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or where needed for corporate audits or to investigate or respond to a complaint or security threat.  

If you are visiting our website, you understand that you agree to the terms of our Privacy Policy and by accessing our website you are permitting the storing of your personal information (IP address, etc.) into our Internet Registry system understanding that this may include the transfer of your personally identifiable information (IP address, etc.) to Switzerland or another jurisdiction whose privacy laws may differ from those in your country.

No Third-Party Direct Marketing Use. We will not sell, make available, or otherwise transfer the personally identifiable information you provide to us via our website or Web-based services to any third parties for their own marketing use, unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.

Links to Other Sites

Our website and Web-based services contain links to a number of other websites that may offer useful information to our visitors and registered users. Our Privacy Statement does not apply to those sites, and we recommend communicating with them directly for information on their privacy policies.

Privacy Statement for Children

Our website and Web-based services are directed at an adult audience. We do not knowingly collect any personally identifiable information from anyone under the age of 18.

Additional notice to Users of our subscription services

If you have a business or professional relationship with us, please refer to our written contract for our agreed terms and conditions regarding the use of data and information, as well as all other terms of our relationship. As specified in our service contracts, all SmartGene customer data and information is held in strict confidence. We do not sell, rent, or share data with any other parties, without your prior consent. Customer information such as name, email address, mailing address, phone number, and billing information is collected for the sole purpose of providing sales and customer support for SmartGene services.

Updates to our Privacy Statement

From time to time, we may revise our online Privacy Statement. Any such changes to this Privacy Statement will be promptly communicated on this website. Continued use of our website and Web-based services after a change in our Privacy Statement indicates your consent to the use of newly submitted information in accordance with the amended Privacy Statement. This Privacy Statement was last reviewed on April 25th, 2024.